Terms of service

Using Oetal to run your property.

The service

Oetal provides hotel operations software. Hotels manage their own room inventory, rates, policies, guest services and records. A reservation is an arrangement between the guest and the hotel; the hotel is responsible for fulfilling the stay and resolving guest issues.

Your account

Provide accurate account and hotel information, keep credentials private and give staff only the access they need. You are responsible for authorised activity in your workspace. Do not use the service to submit unlawful content, access another hotel's records or interfere with other users.

Plans and billing

Subscription billing is managed by the Oetal team. A plan-change request does not itself change your plan or charge a card. Pricing, billing dates, taxes, cancellation and any refunds must be confirmed in your order or agreement. Contact sales@oetal.com for billing assistance.

Guest payments and cancellations

The hotel's displayed booking policy governs guest cancellation requests. Online payments and refunds depend on the configured payment provider. A requested or pending refund is not confirmation that the guest has received funds. Contact the hotel for refund status.

Integrations and availability

External providers require their own accounts, approval and configuration. Simulated features are for demonstration and do not provide live delivery or OTA inventory updates. Monitor sync errors and reconcile operational and financial records regularly. Planned maintenance, provider outages and network failures may affect availability.

Data and ending service

Keep appropriate records and use available exports before ending service. Ask the Oetal team about data export, account closure and deletion. Review the privacy policy for information handling and retention.

Contact

Questions about these terms: hello@oetal.com. Any signed service agreement takes precedence where it supplies additional or different commercial terms.